Question 1

What vehicle is best if I am moving to a new house?

Accepted Answer

For a typical house move, our Long Wheel-Based Vans or 3-metres are perfect. The vans are approximately 3.27 metres in length and 1.78 metres in height, but, if you think you still need more space or a bit of help lifting the larger and heavier items in, we can offer 4-metre and Luton Tail Lift Vans for hire too. The tail lifts are perfect if you’re moving ovens, washing machines and other household appliances.

Question 2

I’m going on holiday; I need a vehicle which is big enough for my luggage too?

Accepted Answer

At TCHire, we have a range of cars available for hire, from 5-seaters to 7-seaters.

Depending on how many people are travelling, we can best advice you on what vehicle will work best for you. Call us on 01902 420 204 to speak to the team and book your in your hire vehicle.

Question 3

Do I need insurance to rent a car or van?

Accepted Answer

At TCHire, all our vehicles come with breakdown, insurance and VAT included within the price. However, if you are a business who would prefer to insure the vehicles yourself that is not a problem. We will need a copy of the insurance certificate of the vehicle you are hiring to ensure it has been correctly insurance and is valid for the duration of the rental before we release the vehicles to you.

Call us today for more information on 01902 420 204.

Call us today for more information on 01902 420 204.

Question 4

How fast can I hire a vehicle?

Accepted Answer

If it’s available, you can hire it on the same day! Call our office to book in your vehicle. If you send us an online enquiry, we will reply within 24HRS.

Question 5

Can I return or pick-up a car outside the opening hours?

Accepted Answer

No, currently that is not a service we offer. All bookings and returns need to be made during office opening hours.

Monday – Friday: 8 am – 5:30 pm
Saturday: 8 am – 1:30 pm

Question 6

Is there a deposit needed?

Accepted Answer

All vehicles require a deposit of a minimum of £200, this amount may vary depending your licence and insurance criteria. All deposits are refunded on safe return of vehicle.

Question 7

What is a damage waiver and how does it work?

Accepted Answer

As a small family run business, we do not offer damage waivers, you are responsible for the vehicle during your hire period. For further information on how our insurance policy works call us on 01902 420 204.

Question 8

What happens if the vehicle breaks down or if I have an accident?

Accepted Answer

All our vehicles come with breakdown cover, this will either be provided by us or the vehicle manufacture. The breakdown number will be on your hire contract and breakdown cover is 24/7. You can also call us on 01902 420 204 and we will be able to support you.

Question 9

How much does it cost to hire a vehicle?

Accepted Answer

Prices may vary due to a number of factors such as:

- Vehicle size
 - Availability
 - Location
 - Vehicle make

However, what makes us different to other hire companies is that our prices do not fluctuate. Our prices are not based upon their availability; therefore, prices are always consistent.

Question 10

Are there any additional charges?

Accepted Answer

There are never any hidden costs or surprise charges.

Question 11

Can I hire a van and minibus with a normal licence?

Accepted Answer

Our cars and vans can all be hired on a standard UK licence if you have had your licence for more than 3 years and are over the age of 25 (please inform the team of any point or recent bans you have).

To hire our 9-seater minibus, you can do so with a stand UK licence but for our new 12-seater and 17-seater minibuses you must have the D1 category. You can find out if you do by checking the back of your licence, and many people who passed before 1997 automatically have this category on their licence.

Question 12

What if I have points on my licence?

Accepted Answer

At TCHire, we can accept up to 2 sets of 3 points. If you have more points or points pending to be added to your licence, please call us as we will need to refer you to our insurance company to determine whether we can insure you.

Regarding bans if you have been banned in the last 5 years please call our team on 01902 420 204 and they can discuss the possibility of insuring you.

Question 13

Can I hire with a non-UK licence?

Accepted Answer

If you’re are looking to hire a vehicle with a non-UK licence, please visit our office or call us and tell us what licence you hold and how long you have held that licence. We can then help you moving forward.

Question 14

Can I take hire vehicles into Europe?

Accepted Answer

At TCHire, we offer continental hire which includes all the paperwork you need to take your vehicle across into Europe from the vehicles green card to European breakdown cover. Call our team for a price breakdown and for more information.

Question 15

What is the Minimum age requirement to hire a vehicle?

Accepted Answer

The minimum age requirement to hire a vehicle is 25 years old with a minimum of 12 months driving experience.

Question 16

Can I still hire if I have points on my Licence or previous disqualifications?

Accepted Answer

Prior approval from our Insurer is required when you have previously been banned from driving or where more than 6 points on your driving licence and where the penalty convictions codes are something other than SP30, SP50 or CU80.

Question 17

What Documents do I need to hire a vehicle ? ( UK resident)

Accepted Answer

Valid UK Driving Licence 
Licence Checked Code 
Utility Bill – Dated within the last 3 months (Mortgage Statement, Gas, Water, Electric, Council Tax) 
Recent Payslip Dated within the last 3 months 
Credit Card for Payment

Question 18

What Documents do I need to hire a Vehicle? (non UK Resident)

Accepted Answer

Valid Licence 
International Drivers Permit 
Credit Card Statement for payment Card 
Passport and Flight /Ticket information verifying tourist status 
Proof of UK contact address- Booking Confirmation for Hotel/ Proof of address if staying with relatives
Credit Card for payment

Question 19

Can someone else drive the rental Vehicle?

Accepted Answer

Our Insurance policy is a named driver policy, meaning all drivers must be declared prior to driving the hire vehicle. All drivers are required to present their driving licence and can only drive the hire vehicle once permission has been granted by the Lessor (Terminus Contract Hire).  Additional driver charges will apply for all additional drivers.

Question 20

Can I take the Vehicle out of the UK?

Accepted Answer

We offer European hire Packages at an additional charge that include full European Breakdown and Insurance cover that allows you to take our hire vehicles abroad  but please note that unless prior authorisation has been granted by Terminus Contract Hire, vehicles can not be taken outside of the United Kingdom.

Question 21

What happened if I return the hire Vehicle Late?

Accepted Answer

All of our rentals are subject to a grace period of 30 minutes. If the hire vehicle is returned later than the grace period but within 4 hours after the rental period a part daily charge will be applied for each hour up to a maximum of four hours. Should the vehicle not be returned within 4 hours after the end of the rental period a full days rental charge shall be applied.

The part daily charge and full daily charge may differ from the original daily rate specified in the rental agreement. Please note all vehicles must be returned back during office opening hours and vehicles returned outside our office hours will not be checked until the next working day and additional days rental will be applicable.

Question 22

Can I bring my pet in the hire vehicle?

Accepted Answer

Yes, pets are permitted in the hired vehicle, provided suitable precautions are taken to maintain cleanliness and prevent damage. We recommend using traveling cages or carriers to confine pets during transit. Additionally, we ask that you cover the seats or use protective materials to prevent pet hair or stains. This helps ensure that the vehicle remains clean and comfortable for all customers, especially those who may have allergies. Any excessive cleaning required due to pet hair or odours may result in additional cleaning fees.

Question 23

Can I smoke in the Hire Vehicle?

Accepted Answer

No, smoking is strictly prohibited in all our hire vehicles. Smoking in the vehicle violates our terms of service and will result in additional cleaning fees and penalties.

Van Rental

Welfare Vehicle Rentals

Why Choose TCH?

The TCHire Van Fleet

Small Van

Ford Transit SWB (2.4m)

Standard Long Wheel Base (3m)

V2 EV SWB Auto

Long Wheel Base (4m)

Dropside

Single Cab Tipper

Double Cab Tipper

Luton Box Van With Tail Lift

Whatever the route – TCHire will get you there.

Choose from our Flexible Hire Options

Van Hire in the West Midlands

Frequently Asked Questions