Policies

This section has been designed to make your vehicle booking and experience with us as easy and pleasurable as possible. Booking car rental could not be easier. Hopefully most of your questions will be answered here if not, please drop us a line or call us on 01902 420204. Alternatively you can contact us here. You may wish to see our Terms & Conditions.

This section is organised into the following sections...

Reserving your vehicle

Insurance issues

Other/Additional charges

Returning your vehicle


Reserving your vehicle

How to reserve your vehicle

You can telephone us on 01902 420204 or you can email us

The following criteria will of course have to be met by hirers:

  • be aged 21 or over with a minimum of 2 years experience for drivers under 25,
  • have a full licence for the type of vehicle they wish to hire,
  • have a credit/debit card.

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Amending/Cancelling your reservation

If you book on-line you will be contacted by telephone. If you wish to cancel or amend your reservation you MUST call us at your earliest convenience on 01902 420204. Please note that there may be a charge for cancellations.

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Collecting your vehicle

  • You will need to have your Drivers Licence, credit card plus additional means of identification such as utility bii/bank statement etc;
  • Your vehicle will be clean and in most cases have a full tank of petrol/diesel and must be returned in the same condition;
  • You will need to sign a vehicle damage check sheet agreeing the condition of the car before you leave the premises.

How to pay

Payment can be made via credit/debit card, cash or guaranteed cheque. If you do wish to pay by means other than credit/debit card please telephone us in advance on 01902 420204.

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Insurance issues

Will you be covered ?

Upon hiring ANY vehicle from Terminus Contract Hire you will be insured by comprehensive insurance unless you take the self-insured option for which a valid cover note or Insurance Certificate must be provided. All this will be checked and explained before the keys are handed over.

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Roadside Assistance

As an additional bonus you will be covered by 24 hour breakdown cover which is included in the price.

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Insurance Excess

Standard policy excess is £500 but can be reduced by the purchase of extra protection.

Age of driver Reduced to

21 - 24 £250
25 - 29 £200
30 - 69 £100

The price of the extra protection varies in relation to the type of vehicle you wish to hire.

Vehicle type/class /Price per day/ Price per week
Small cars (Class A) £5.88 £30.00
Medium cars (Class B) £5.88 £30.00
Medium/Lagre cars (Class C) £7.05 £36.00
Large cars (Class D) £8.22 £42.00
People carriers (Class E) £11.75 £60.00
Small vans (Class F) £8.22 £42.00
Medium vans (Class G) £10.58 £54.00
Large vans (Class H) £12.93 £66.00
Minibuses (Class I) £17.63 £90.00

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Drivers under 25

Drivers under 25 will be subject to a surcharge of £5 per day.

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Additional drivers

The rental agreement usually only covers the hirer. If, however you wish to include additional drivers, there will be a surcharge of £5.88 per additional driver subject to their producing a full current valid Drivers Licence. There is a limit of 2 additional drivers.

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Travel Abroad

Drivers wanting to take their vehicle may do so...

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Other/Additional charges

Other/Additional charges

There is an additional charge of £5 for drivers under the age of 25 and an additional charge of £5.88 per additional driver.

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Fuel

Your vehicle will normally have a full tank of fuel upon collection and must be returned with the same. Those vehicles returned without the required amount of fuel will be subject to a charge of the cost of the additional required fuel.

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Returning your vehicle

Once you have finished with your vehicle please leave the vehicle in the car park and go to the reception desk in order to hand in the keys for the vehicle to be checked in. Once everything is checked back in OK then your deposit will be refunded.

Fuel

All vehicles must be returned with the same level of fual as when they leave unless otherwise stated. Usually your vehicle will be fully refuelled unless otherwise specified.

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Mileage

Our standard daily mileage allowance is 150 miles per day. Other limits can be arranged for a minor additional cost.

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Damage

Your vehicle will be inspected upon its return. If any damage has been sustained to the vehicle you will be responsable for the insurance excess but if the damage is less than the excess then you are liable for the amount of damage as opposed to the full excess.

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Payment

Payment can be made by Credit/Debit card, cash or guaranteed cheque. Payment will be made upon receipt of the vehicle but may be made beforehand. For sull Terms and Conditions of rental please see the reverse side of your rental agreement.

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